FAQ
SMARTcraft is operated by Pty Ltd. An experienced liquor management company with over 20 years experience.
Damaged in transit guarantee
In the event you receive goods that are damaged, faulty or incorrect, please contact us within 21 days of receiving your order and we will refund the value of the damaged or incorrect goods.
100% Money Back Guarantee
If you’re not completely satisfied with your order, you can return your order within 21 days and receive a full refund excluding shipping costs if you return the goods in their original condition to our warehouse.
Refunds will be debited onto the credit card used to make the purchase. Please allow up to 3 business days for your refund to be processed. Your bank may have additional waiting periods for funds to be returned.
According to the Liquor Licensing Act / Responsible Service of Alcohol Liquor Act 2007: It is against the law to sell or supply alcohol to or to obtain alcohol on behalf of a person under the age of 18 years. Liquor License No. LIQP 700 382198 Alcohol is legally not permitted to be shipped to the following locations: NT: All locations in the Northern Territory WA: 6798-6799 QLD: 4605, 4713, 4816,4825, 4830, 4871. Craft Cartel supports the responsible service of alcohol.
You sure can. We always let our partners know what your preferred option is. They will do their best to accommodate.